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More Practice Management

Why VCA West Coast is One of the Best-Equipped Hospitals in the Nation

An interview with medical director J. Michael Walters, DVM, MS, Dipl. ACVECC, of VCA West Coast Specialty and Emergency Animal Hospital in Fountain Valley, Calif.

Why Vets Need to Raise Our Voices

It's time to recapture the term "veterinarian recommended."

13 Ways to Text Your Veterinary Clients

Using texts is a good way to confirm appointments or alerting pet owners about recalls, upcoming events and more.

Why You Need to Resolve to Do Better in 2017

It's time for veterinary practice owners to reflect on 2016 and decide what changes will benefit their business in 2017.

How Can I Get My Vet Staff to Come to Work After-Hours Events?

It's time to define "voluntary" and "mandatory" events.

What to Do About Cliques in the Veterinary Practice

And how to promote inclusion, diversity and collaboration in the veterinary practice.

Veterinary Confessions: I Had No Idea What My Employees Were Telling Clients

“My receptionist apologized for our prices.”

9 Ways to Show Thanks to Your Vet Staff and Clients

Make your staff and clients feel valued and appreciated, so they are ready to help your practice succeed in 2017.

I Suspect an Employee is Stealing. What Do I Do?

How to navigate this tricky situation.

How to Overcome Resistance to Change: Hold Effective Team Meetings

"More meetings?!" you might say. No, these are EFFECTIVE team meetings that everyone will enjoy, and will help make the changes you need in the veterinary practice.

Open Letters to Recent Grads and Rising Vet Clinicians

"No matter what they tell you before or after you leave school, your value as a veterinarian is not equivalent to the sum total of clinical skills you bring to the table."

How to Handle Requests for Time Off During Holiday Season

Some rules and policies to put into effect that help keep the system fair.

How Do I Deal With a Negative Employee?

A step-by-step guide.

My Practice Manager Lied on Her Resume

Why it's so important to check your employees' work history and references.

The No. 1 Way to Lose Clients? Disrespect

Here are five ways to ensure your veterinary practice can meet your clients' needs.

How to Work Out Conflicts in the Vet Practice With Mediation

Tips from Debra Vey Voda-Hamilton, ESQ. – Principal, full-time mediator, conflict coach and owner of Hamilton Law and Mediation.

The Latest, Greatest Resource on Veterinarian Communication

"Skills for Communicating in Veterinary Medicine" is a unique, comprehensive practical resource for learning and teaching communication skills in veterinary medicine.

How to Drive Cat Owners to Your Vet Practice

Use these 16 tips to create a "puurfect" veterinary experience.

How Do I Make Sure the Work I Delegate Gets Done?

A veterinary practice manager gets tips on how to delegate items to their team.

How to Fire Someone Ethically and Legally

Don't waste time dealing with employees that make the work atmosphere toxic.

Make Better Vet Client Calls

Are you just a phone operator? Learn to make a better impression with callers.
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