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Why You Shouldn’t Skimp on Quality Control​

Don't be over-reliant on technology that you forget to perform adequate quality control.

Are you a SuperTech?

National Veterinary Technician Week is October 12 through 18. We look at 20 characteristics of the SuperTech.

Ch-Ch-Changes

Today's generation are not out to make a career with one company, and that's not necessarily a bad thing.

Error of Omission

Are you failing to extend common courtesy to your clients?

Silliest Client Behavior Contest

Sometimes clients make silly mistakes that don't always end well for the pets. Dr. Phil Zeltzman shares his stories.

Are You Paying It Forward?

Don't be so busy at your veterinary practice that you forget to be nice to people, or forget your magic words.

The 7 Deadly Veterinarian Sins

We've all got our own ideas of what’s sinful and what’s not. Here are Dr. Khuly's.

NAVTA Co-Sponsors Heartworm CE Course, Vet Tech Contest

The National Association of Veterinary Technicians in America launches separate campaigns with Merial and Pets Best.

Must-Have Summer Reads: 5 Books Featuring Veterinarians

Whether packing some reading material for your vacation or reading on your lunch break, here are 5 books about veterinarians that are perfect for your summer reading list.

What Do They Teach In Vet School?

Schools often teach skills that are difficult to quantify and grade. Did you learn these crucial life skills?

7 Reasons You're Better Than A Physician

See the areas where veterinarians beat out physicians in customer service.

Is Your Clinic Receptionist Losing $6,000 Per Month?

When a phone shopper calls your veterinary hospital, does a confident receptionist answer?

Human Resources: Why Should I Care?

If you are NOT a member of your practice's management or leadership, you may be asking yourself this question: "Human resources? Why should I care?"

Dr. Gerhardt G. Schurig, Dean, Virginia-Maryland Regional College of Veterinary Medicine

Dr. Gehardt G. Shurig discusses his life, career, and path towards becoming dean of Virginia-Maryland Regional College of Veterinary Medicine.

We Should Have Learned these Lessons Before

Everyone has learned that “What goes up must come down.”

Marketing 101: Open Letter To New (and Existing) Clients

Sometimes, don't you just want to send this letter to new clients?

Business-Interruption Service a Safety Net

Insurance professionals put business interruption insurance high on the list of coverages a business should have.

Speak with Confidence in Client Conversations

Phone manners are important for every member of the team.

Word Makeovers can Boost Compliance and Grow Revenue

I shadowed exams to determine why clients weren't accepting treatment for their pets.

Christmas Gift Ideas for Surgery Lovers

Clearly, if you don’t mind taking a risk with used or refurbished equipment you may be able to get a better deal.

How To Tame Your Email Addiction

Dealing with email has become a very emotional endeavor.

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