This Nationally acclaimed seminar is considered “basic training” for anyone working in a veterinary hospital. Do you know how clients determine your practices perception of value? In what period of time is this determination made? You might think you are doing a great job in your practice, but what do your clients think. This one day action filled seminar takes a look at your practice from your clients point of view. We will start with online reviews and move our way into the hospital, what does the outside physical environment of your practice say about your practice? How are clients greeted when they first enter your reception area? What happens in the exam room and more importantly what can we do to improve upon this process? Price is only an issue in the absence of value! If clients are complaining about price, it most likely is not the price, but they fail to see the value of your services. Learn how to educate clients about the value of your services and enhance your profitability and client satisfaction. Mark Opperman will share with you his years of practical experience to teach you how to improve upon your bonding rate and enhance the customer service provided by the practice. You will walk away with a customized suggestion list on what you can do to improve upon your practice.
Communication is the key to success, so we are going to talk about verbal, non-verbal and written communication. This information is applied to the veterinary environment, learn what clients want and how we can effectively communicate to them. Have conflict with clients, want to know how to resolve it, or turn that upset client into a happy client? During this day long seminar you will receive some great examples of written communication and some forms that will help you practice smarter, not harder.
To achieve maximum benefit, this seminar is intended for the entire health care team. It is suggested that all doctors, practice managers, receptionists, technicians, and assistants attend the meeting. Those attending will return from this seminar with a unified goal, motivated to enhance your practice’s teamwork and productivity.
We make every effort to ensure the accuracy of this information. However, you should always call ahead to confirm dates, times, location, and other information.