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Veterinary Practice Managers Devote Most Time to Human Resources, Study Says
Posted: Sept. 20, 2012, 6:20 p.m. EDT
Practice organization is not as important to veterinary hospital managers as previously thought, according to a survey conducted by the Veterinary Hospital Managers Association.
Through the survey, called a “comprehensive practice analysis,” the VHMA sought to gain insight into which tasks were considered most relevant to practice managers so the association could adjust the content in its Certified Veterinary Practice Manager examination to match the critical real-world activities of practice managers.
Practice organization, which includes tasks such as researching new products, creating and updating risk management systems and managing inventory systems, previously comprised the largest portion of the exam. However, the 269 VHMA-member respondents indicated those tasks are no longer as important when compared to duties in human resources, law and ethics and marketing, which will each gain more weight in future exams.
|
CVPM Domain |
Current Weight |
Recommended Weight |
|
Human resources |
20 percent |
24 percent |
|
Law & Ethics |
20 percent |
22 percent |
|
Marketing |
10 percent |
16 percent |
|
Organization of Practice |
30 percent |
18 percent |
|
Financial |
20 percent |
20 percent |
The VHMA conducted its only prior comprehensive practice analysis in 2004 along with abbreviated task analysis surveys in 2009 and 2011. While the relative criticality of the tasks in the 2012 survey changed significantly from 2004, the tasks themselves have remained constant. The only suggested tasks not included in the current CVPM exam that were mentioned by three or more respondents include:
- Managing continuing education for referring veterinarians and technicians;
- Salary review and evaluation; and
- Prepare tax returns, annual and quarterly.
However, these tasks were not deemed critical enough to warrant inclusion in future CVPM exams. <HOME>
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Veterinary Practice Managers Devote Most Time to Human Resources, Study Says
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