Putting People First: How Burnout Prevention in Veterinary Organizations Translates Into Profits


Feb 24, 2021
11:00 AM until 12:00 PM


Retaining talent is one of the key challenges consolidators face when acquiring and integrating new veterinary practices. Beyond burned out as it is, veterinary teams are exposed to additional stress caused by the change in ownership. Lack of control, value mismatch, breakdown of community, and increased workload are to name a few.

Burned out employees are 2.6 times as likely to be actively seeking a different job, which might be the reason why thousands of positions are open in veterinary groups across America. It’s impossible to continue delivering value to shareholders while struggling with employee turnover and dealing with the financial implications of hiring and training new staff. Losing a good employee is losing knowledge, capacity, loyal clients, and revenue.

We are going to discuss how an acquisition pulls the classic burnout triggers, why team culture is subject to due diligence, how consolidators can build a system to improve employee experience, and what it costs to not care. Join the conversation with our experts:
- Dr. Bob Lester, Chief Medical Officer at WellHaven Pet Health, Founding member of Banfield Pet Hospital and Vice President of the North American Veterinary Community
- Dr. Thom Jenkins, Co-founder and CEO of PetsApp, a Chair of VetForum, and an experienced Chief Operating Officer of multi-site veterinary groups in Europe and Asia
- Dr. Ivan Zak, CEO of Veterinary Integration Solutions, MBA in International Healthcare Management, and a firm believer in the scientific approach to burnout prevention

If you’re leading a veterinary group and looking for a way to improve margins post-acquisition; if you’re in charge of veterinary relations and want to learn how to facilitate employees to do their best job; if you’re expanding a consolidation and need to come up with a strategic filter to purchase practices that will make the best fit for your business, or if you’re a practice owner wanting to prepare your team for the sale — this event is for you!

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