Curbside dilemmas: nine tips for troubleshooting the dreaded COVID protocol

Client communication tools for pandemic-caused changes

Photo: DannyWilde/Bigstock

Ever since COVID became an unavoidable issue in our daily lives, veterinarians have been practicing under the influence of a new world order, one in which social distancing drives all our operations. In our automobile-obsessed, suburban-sprawled U.S., that’s meant curbside service for most consumers of veterinary services.

While some veterinary workers are quietly enjoying the newfound in-office serenity, most of us know curbside protocols offer no long-term solution to our desire to practice less client-intensive medicine. In fact, given that a vocal contingent of clients is none too pleased about it, it’s clear the indoor calm created by the curbside protocol is no match for the client dissat...


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