Featured Columnists

12 good ways to combat bad online reviews; or worse – a targeted attack

12 good ways to combat bad online reviews; or worse – a targeted attack

April 28, 2023

By Patty Khuly, VMD, MBA

Ongoing legal action hasn’t yet stopped her. Though we have successfully barred her from the premises, she has pledged to wage war online—indefinitely. It would be piteous were it not so damaging. I keep trying to put it into perspective (this is a sick person, etc.) and offer emotional support to my associate, who is bearing the brunt of it, but it is a hard thing to have to handle amid all the other stresses of life in the veterinary trenches; and handle them we must!
The clash of commerce and culture

The clash of commerce and culture

November 10, 2022

By Patty Khuly, VMD, MBA

The culture of veterinary medicine has changed dramatically over the past 20 years. While the dedication displayed by veterinary school applicants seeking entry to programs seems not to have diminished, the emerging work ethos is arguably less enthusiastic than it once was. This shift in mentality, should you subscribe to this assessment, is often explained in terms of the dueling axioms describing our younger workforce’s approach to work-life balance: “working to live” rather than “living to work.”
Tech Talk: Promoting wellbeing in veterinary technology programs

Tech Talk: Promoting wellbeing in veterinary technology programs

October 6, 2022

By Jennifer Serling, CVT, RVT, VTES

While there are many studies relating to veterinarians and the mental health crisis they are experiencing, the same cannot be said for the veterinary support staff, particularly credentialed veterinary technicians. Many of the same characteristics that draw students to veterinary medicine are also the same characteristics that contribute to burnout and compassion fatigue. Appalachian State University has become the first veterinary technology program to employ a full-time wellbeing coordinator on their team. The sole purpose of this position is to provide support for the students and faculty, and also develop best practice models for other veterinary technology programs to follow.
A look inside the open-hospital model of veterinary care

A look inside the open-hospital model of veterinary care

August 5, 2022

By Brennen McKenzie, MA, MSc, VMD, cVMA

One approach I have experienced and believe deserves greater study and broader adoption, is the open-hospital model.3For most of my career, I have worked in a hospital that encourages clients to be with their pet at any time while they are in our care, whether in the exam room for a routine checkup, hospitalized in the ICU, and even during dentistry, surgery, or other invasive procedures.  
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