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Premium Content — Featured Columnists

Tech Talk: How to assess the true value of a CVT

Tech Talk: How to assess the true value of a CVT

June 11, 2026

By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTES

A technician functioning below their training level represents lost economic opportunity. For example, if a technician allows a veterinarian to see four additional appointments daily instead of only one, the revenue difference over a year can be enormous. Poor delegation reduces ROI dramatically and may even prevent practices from meeting increasing client demand.
Tech Talk: 10 things veterinary practices should know about new credentialed technicians

Tech Talk: 10 things veterinary practices should know about new credentialed technicians

May 21, 2026

By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTES

NAVTA president explores the most common misconceptions veterinary practices have about new technicians, with particular attention to education, credentialing, and onboarding, and provides some practical strategies to address them. "It's time to let go of the 'this is the way we have always done it' way of thinking.
VCPR 101, and why it's ancient history

VCPR 101, and why it's ancient history

May 7, 2026

By Patty Khuly, VMD, MBA

we can now establish VCPRs online in California or Florida, but the new definitions for the VCPR make it harder for all veterinarians to get into trouble for issuing refills without physically re-examining patients—even for those they might have examined as recently as the day before.
Tech Talk: Creating a bucket list for techs (or any veterinary pro)

Tech Talk: Creating a bucket list for techs (or any veterinary pro)

April 15, 2026

By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTES

credentialed veterinary technicians can benefit tremendously from building a career bucket list. This is a living document of professional goals, experiences, and contributions they hope to accomplish throughout their careers. The most important thing to remember is this is not the end-all list and is adaptable. A wonderful thing about a bucket list is when you have been in this profession long enough, that list can become both surprisingly ambitious and deeply meaningful.
The trouble with veterinary practice prices

The trouble with veterinary practice prices

April 1, 2026

By Patty Khuly, VMD, MBA

What I’m now starting to understand is our clients are almost always keen enough to know individual veterinarians are seldom at fault, personally, for the economics in play. Nevertheless, our everyday critics (our clients, that is) are evaluating our professional behavior and expecting better from people who purport to care about animals.
Tech Talk: Collaboration among vet orgs strengthens the profession

Tech Talk: Collaboration among vet orgs strengthens the profession

March 18, 2026

By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTES

Most importantly, these efforts do not exist in isolation. Conversations taking place within the AVMA complement the initiatives being led by NAVTA and AVTE, demonstrating how multiple organizations can contribute to the same goal from different vantage points and highlighting that when organizations work together for the common good, amazing things can be made possible.
Why relief work is the vet equivalent of a rideshare driver

Why relief work is the vet equivalent of a rideshare driver

February 18, 2026

By Patty Khuly, VMD, MBA

Since the pandemic, in fact, some of us have seen more relief workers come and go than in the entirety of our pre-pandemic careers. Perhaps you’ve been relief-curious, wondering why taking on temporary work assignments seems so attractive. Maybe you’re even considering becoming a lone wolf yourself.
Tech Talk: A case against Arizona's 'hours vs education' bill

Tech Talk: A case against Arizona's 'hours vs education' bill

February 5, 2026

By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTES

Critics of SB 1144 emphasize workforce shortages are real but argue they should be addressed through solutions that strengthen, rather than weaken, professional standards. Proposed alternatives include increasing wages and benefits, expanding access to accredited programs, offering tuition assistance, improving workplace conditions, and developing structured apprenticeship models that complement formal education.
Eight annoying new client questions and demands

Eight annoying new client questions and demands

January 7, 2026

By Patty Khuly, VMD, MBA

Honestly, there’s not much more we can do except behave empathetically, even when we want to throw our stethoscope across the room and storm out. Indeed, after my third ivermectin conversation last week I nearly lost it. The pause was long and uncomfortable but I recovered and explained the research. I even invited them to hit up Chat GPT for advice on the subject.
Tech Talk: What new vet tech hires need most in their first 90 days

Tech Talk: What new vet tech hires need most in their first 90 days

December 24, 2025

By Beckie Mossor, BIS, MPA, RVT

The truth is simple: early success for new credentialed veterinary technicians isn’t about toughness; it’s about thoughtful, compassionate structure. When we build systems that honor what new grads truly need, we don’t just retain employees: We build empowered professionals who stay, grow, and ultimately become the mentors the next generation deserves.
1 2 3 … 12 Next →
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