Removing blind spots: Conflict resolution in veterinary practices

There are a lot of different animals out there, each with a unique personality. Working in a veterinarian’s office, sooner or later, you end up seeing pretty much everything. It can be someone in the waiting room holding a hamster with an unfortunate eye condition, or a dog who decided to get into the cabinet and chew through plastic bottles filled with poison. You never know what to expect and you need the tools to be prepared for anything. The same is true when dealing with pet owners. You need just as much, if not more, experience dealing with people as you do with their pets.

In the workplace, however, you may not notice people problems right away, and when you do, it is tempting to think things will get better on their own. In reali...