Beyond De-Escalation: Connecting With Calmness

VetCE Virtual event available for viewing; plus CE credit option

Talking with upset clients and stressed colleagues can feel like tiptoeing through a minefield. In this highly interactive session from Dr. Eran Magen, you will learn how to be more effective and more relaxed when talking with clients and colleagues who are experiencing strong emotions such as stress, frustration, anxiety, or anger.

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