Tech Talk: Managing the multigenerational veterinary team

From Boomers to Gen Z, you could easily have four generations in one clinic

1.     Communication. A senior technician may prefer to talk through a case at the treatment table. A younger colleague may send a quick message through the practice's chat app and assume it was read. One sees a text as dismissive; the other sees a hallway conversation as an interruption. Neither is wrong, but a missed message about a patient's fluid rate is a patient-safety issue, not a style preference.

2.     Feedback and recognition. Many experienced team members learned under a "no news is good news" model. Annual reviews were the main form of feedback, and praise was rare. Newer graduates often expect frequent, specific check-ins. Without them, they may assume they are failing. On the other side, a veteran technician may read constant check-ins as micromanaging, or as a sign they are not trusted.

3.     Work-life boundaries. This is often the most emotional flashpoint. Staff who built careers by staying late, covering every shift, and putting patients first at any personal cost may see a newer colleague leaving on time as a lack of commitment. Younger staff may see that same culture as the reason so many people burn out and leave the profession. Both views come from caring about the work.

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