How not to let a behavior case ruin your day — partner up

Identifying behavior problems and providing next steps within the confines of a busy general practice

The schedule is slammed on a Friday afternoon, and you are running behind. Your next appointment is there “just” for booster vaccines. “Wonderful,” you think. “This will only take five minutes, allowing me to catch up.” And then it happens… You wish Mrs. Smith a wonderful weekend, and she says, “Well I hope you have a good weekend doctor, but I will have a terrible one because the forecast calls for storms on Sunday. Charlie hates storms!”

What would you say to Mrs. Smith? Would your reply be something like, “I’m sorry to hear that. Make sure to give Charlie lots of love this weekend,” while thinking to yourself you just don’t have time to discuss behavior in the course of a busy day? Do you feel unprepared to address these concerns ...


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