Humanizing your practice digitallySeptember 13, 2023As more pet owners turn to the internet to find and research veterinary clinics, your practice's online presence is crucial in creating a positive and lasting impression.
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VPN Plus+ ExclusiveNine affordable ideas to recognize your staffMarch 30, 2023Fortunately, showing your team how valuable they are doesn’t have to cost much to be meaningful. Here are some ideas that will put smiles on their faces, and warm their hearts, while having a gentle impact on the reality of your bottom line.
Vet techs’ expertise, opinions sought by AAHAMarch 14, 2023Veterinary technicians interested in having a say in the development of industry-wide standards, guidelines, and other resources are invited to apply for a newly created leadership position at the American Animal Hospital Association (AAHA).
Communication strategies for delivering bad newsDecember 17, 2022While there’s no good time for conversations around complicated diagnoses, the holidays can bring emotions to a higher pitch with the added stress, worry, and pressure that comes this time of year–for pet owners and veterinary care teams alike.
Create the employee personal blueprintAugust 9, 2022By definition, a blueprint is a plan or template put on paper. In this case, a personal blueprint is a template created based on three-month, one-year, and three-year career and personal goals. A plan for how to achieve the goals and a place to voice what roadblocks may stand in the way. Writing down goals makes them almost tangible. It becomes a different level of commitment made by both of you—the team member and you, the manager.
VPN Plus+ ExclusiveHearing is a sense; listening is a skillApril 21, 2022I considered myself a good listener, but here I was forced to recognize my skills at listening needed improvement. Armed with a very personal goal, I set to work. Here is the bounty of my labor.
Healthy team members improve patient careDecember 29, 2021If members of an animal health team advocate for their own health and well-being, the pet receives the best patient care.
Cats ‘read the room’ better than one might thinkDecember 7, 2021While dogs are often celebrated for their cognitive abilities, new research suggests cats might, too, be nuanced communicators.
VPN Plus+ ExclusiveA new way to go green: mentor a recent graduateSeptember 9, 2021New graduates are excited, full of energy, and really want to make a difference. When you hire them, you have the opportunity to shape their veterinary skills and teach them how to be a good doctor. Even though they will take more of your time in the beginning, they are also eager to do a good job and to prove themselves.
Are you a leader or a manager?August 30, 2021Whether you are, or should be, a leader or a manager, is one of the most classic controversies in the management (or leadership) world.
