Turning transactions into moments of careAugust 11, 2026Whether a pet has been hospitalized for an illness, injury, or procedure, create a caring discharge experience. Find out how.
Education Center - SponsoredBringing specialist level interpretation in-clinicby • Zoetis DiagnosticsImagine a busy weekday morning in a typical small animal clinic. The appointments are fully booked, the phones are ringing, and in comes Yogi, a five year old terrier mix whose owners are clearly worried.
Best practices to attract and keep top talentJuly 28, 2026Offering a healthy compensation package is important, but various recruitment and retention techniques are also needed if practices want to attract and keep top talent.
VPN Plus+ ExclusiveTech Talk: Intimidated by the vet tech-doctor hierarchy?July 23, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESWith a few good strategies, you can speak up with confidence, advocate for your patients and your coworkers, and actually build stronger relationships with the doctors you work with without torching the bridges that keep your team functioning.
Why you need an AI vet scribe ASAPJuly 22, 2026Dr. Patty Khuly shares her thoughts on how the AI tool helps solve 'major problems' in the practice, including recordkeeping 'in an age of extreme client scrutiny.'
VPN Plus+ ExclusiveStaff Retention: Compensation, Benefits and GrowthJuly 22, 2026In this session: Brandon Hess, CVPM, CCFP, SHRM-CP shares appropriate compensation and benefits being offered. Additionally, attendees will learn how they can (financially) be more competitive with pay and benefits.
7 ways social media is just like hosting a partyJuly 10, 2026Check out this framework to help take the pressure off your team and help you bring the fun back into managing your practice's social media presence.
VPN Plus+ ExclusiveEmergency Training for the Non-Emergency Clinic: Interviewing Your Team to Play Their Best PartJuly 7, 2026In this session: Jill Brecklin, CVT, CVPM, provides interview questions to ask all of your team to help them learn what parts they like to play in the dance that is emergency medicine and how to work toward successful patient outcomes. Brecklin also discusses two different training styles (written and role playing) and how she has used each one to benefit and train her team. You will leave with ideas for document creation and how to plan a real-life emergency practice with your team!
The ABCs of the best PIMSJuly 1, 2026A look at the pros and cons of various options clinics are using now
Elevating veterinary nurse utilizationJune 30, 2026Appropriate utilization directly impacts patient care, team morale, and practice revenue. As your veterinary nurses become more skilled, they will want career growth, so utilizing them at the “top of their license” is required to become literal.
VPN Plus+ ExclusiveCommunication That Connects: Internally Aligned, Externally RespectedJune 17, 2026In this session: Ingrid Pyka, BS, DVM, CVMI, covers how to strengthen team collaboration and enhance client satisfaction through effective applied communication. Content includes communication frameworks, team meeting strategy, emotional intelligence, and client conversation models.
