7 ways social media is just like hosting a partyJuly 10, 2026Check out this framework to help take the pressure off your team and help you bring the fun back into managing your practice's social media presence.
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VPN Plus+ ExclusiveEmergency Training for the Non-Emergency Clinic: Interviewing Your Team to Play Their Best PartJuly 7, 2026In this session: Jill Brecklin, CVT, CVPM, provides interview questions to ask all of your team to help them learn what parts they like to play in the dance that is emergency medicine and how to work toward successful patient outcomes. Brecklin also discusses two different training styles (written and role playing) and how she has used each one to benefit and train her team. You will leave with ideas for document creation and how to plan a real-life emergency practice with your team!
VPN Plus+ ExclusiveCommunication That Connects: Internally Aligned, Externally RespectedJune 17, 2026In this session: Ingrid Pyka, BS, DVM, CVMI, covers how to strengthen team collaboration and enhance client satisfaction through effective applied communication. Content includes communication frameworks, team meeting strategy, emotional intelligence, and client conversation models.
Handling 'surprises' and mistakes like a proJune 9, 2026In his latest column, Dr. Greg Bishop shares how 'thinking like equal partners' can help veterinarians handle miscommunications in the clinic and maintain trust among clients.
Translating the UK's contextualized care roadmap to the spectrum of care practice – part 1May 29, 2026This article will review two of the five target areas of the contextualized care roadmap and how they have been or could be applied in the United States.
How new payment models are improving access to veterinary healthcareMay 27, 2026With financial tools, veterinarians often have increased clinical flexibility and pet parent trust, allowing teams to focus more fully on clinical decision making as opposed to transactional care.
Integrating AI as a team 'member'April 13, 2026Explore how artificial intelligence (AI) can effectively become part of the veterinary team—enhancing care, team engagement, client understanding, and overall improving patient well-being.
Surviving comorbid conversationsApril 11, 2026In his latest column, Dr. Greg Bishop shares his firsthand experience on how a collaborative mentality with pet owners can help improve not only the client experience, but also the delivery of the best possible care for patients.
6 ways to strengthen feline heartworm awarenessApril 9, 2026Replace myths with facts during National Heartworm Awareness Month—and keep conversations going year-round.
Raise value when you raise feesMarch 19, 2026Value perception influences buying decisions, client satisfaction, and loyalty. Learn about opportunities to communicate value.
