Is Crisis Control Going Too Far?January 26, 2016Originally published in the January 2016 issue of Veterinary Practice News. Did you enjoy this article? Then subscribe today! I’ve been practicing veterinary medicine in Florida for more than 20 years. Though it’s arguably the most litigious state in the country vis-a-vis medical malpractice claims, I’ve never been sued. Not even close. In fact, I can’t name one colleague who’s been successfully sued. I know of two who have had complaints lodged against their licenses and of a specialist group that was unsuccessfully sued twice (once by a referring veterinarian/client, no less!). But none that I know of ever lost much more than some sleep, a couple of days of work, and maybe a little faith in humanity. I don’t mean to minimize this experience. I know one of the veterinarians sued in the above example and I understand how much it can hurt to be targeted by an owner’s desire for retribution, misplaced or not. What’s more, for decades now, it’s been clear to our profession’s legal counsel that we veterinarians are a marked lot. These veterinarians represent only the first wave of veterinary medicine’s tort-ridden …
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Declawing and CyberbullyingDecember 23, 2015Originally published in the December 2015 issue of Veterinary Practice News. Did you enjoy this article? Then subscribe today! I’ve been blogging since 2005, so I think I know a thing or two about cyberbullies. These are typically kind, well-meaning people who, when armed with a keyboard and a screen and a cause to fight for, can suddenly turn into trolls. A troll, according to the Urban Dictionary’s top definition, is “One who posts a deliberately provocative message to a newsgroup or message board with the intention of causing maximum disruption and argument.” These are the people who got loose in August and initiated what the American Veterinary Medical Foundation called “a vicious cyberbullying attack,” one that “disrupted and contaminated” its third annual America’s Favorite Veterinarian contest. After some finalists endured online harassment surrounding the issue of declawing, the contest was called off September 1. The 20 veterinarian finalists were given certificates of appreciation and the charity’s heartfelt apology. The contest, as conceived in its first three years, would not go on. A new way to determine America’s Favorite Veterinarian would have …
Managing the microchip messNovember 30, 2015If you’re a semineurotic pet owner like me, you’ll have microchipped all your pets by now. But even if your policy has gone the way of the cobbler’s kids shoes, you’ll have implanted thousands of these tiny bioglass-coated RFID devices into your patients.
Go Pink?October 27, 2015Originally published in the October 2015 issue of Veterinary Practice News. Enjoyed this article? Then subscribe today! Chico quivered pitifully under the stainless steel exam table, peeking furtively in my general direction every few seconds––probably to be sure I hadn’t suddenly altered course. He was clearly calculating his escape options. As if my patient’s disapproval wasn’t enough, his person appeared equally dissatisfied with where this particular veterinary visit was headed. “Good thing Chico’s colorblind, Doc, otherwise he’d be out the door by now for sure.” Nice. Original, too. It was one of many statements I’ve come to expect from a certain contingent of my clientele. But that’s OK. I’ve learned to accept these ill-mannered remarks as the cost of doing business. Too bad I didn’t elect enormous breast implants instead, I’ve often mused. Those demand a degree of verbal prudence my pink hair is unlikely to ever recruit. Let me explain. A few years back I submitted a column on the pedestrian topic of shoes. Another time it was tattoos. Even more recently I tackled certain management gurus’ politically objectionable fashion …
No Obamacare for Pets EitherOctober 9, 2015You’ve probably heard it before: Veterinarians accused of only being in it for the money. But as we all know, medical care for pets is costly, and most veterinarians are barely breaking even. (Which sucks when you have vet school bills to pay.) It’s hard for people to understand the true cost of healthcare period, since we’re mostly unaware of the cost of our own healthcare, thanks to insurance companies and Medicaid/Medicare. It’s led to a popular joke around here: “Too bad there's no Obamacare for pets.” It’s no different over in the United Kingdom, as Veterinary Care Assistant Tracey Morgan writes in her opinion piece "There Is No NHS for Animals" over on the Huffington Post's UK website. Morgan says nothing we’ve haven’t already said before, but she does make a point of breaking down the real cost of human healthcare: “As humans in the UK we are incredibly lucky to have the [National Health Service], so let's look at how much human care actually costs. Well for a ten minute consult with a GP we cost the NHS between £45-70 (without taking anything away from GP's who …
How Integrative Medicine Can Change Your Veterinary PracticeOctober 5, 2015If you have been in veterinary medicine for more than a minute, you have noticed that there is a growing trend amongst pet owners. They acknowledge pets more like family members, anthropomorphizing them along the way. Words like “parents” and “children” are common descriptors in the relationships between people and their pets. We have all heard the reports of how many billions of dollars consumers are spending on their pets annually, too. Combine this with the increasingly demanding personality of consumers and it becomes obvious that veterinary hospitals have to increase their service. This includes the patient care, the quality of medicine and the customer service. Considering patient care and the quality of medicine, veterinarians need to be thinking about what medical services they bring to the table. I have been in this industry for 18 years. For the last five I have been the practice manager of an integrative practice. This practice was started in 2009 — remember what the economy was like in 2009? Despite starting up in a tumultuous economy, it has grown exponentially, thanks largely to the conscientious pet owners that are no longer willing to accept mediocrity …
Is it a Dog-Eat-Dog World in the Veterinary Field?September 30, 2015Somebody once asserted that competition is for dogs and horses — a list that, in my experience, seems incomplete without one more category of competitor: vet students. As veterinary students we were cutthroat little nerds, were we not? We vied for seats in our class, for top marks, for scholarships, for summer jobs, for externships and internships, for top billing at graduation, sometimes for residencies, and, ultimately, for the best professional opportunities. Twenty years later, I’m grateful to have put that soul-sucking slog behind me. As if waking up every four hours to temp spoiled racehorses wasn’t bad enough, some of us found ourselves morally reduced to hoping our classmates were working at similar levels of sleep deprivation so we’d all look like zombies at rounds. While a case could and should be made for the utility of competition in such scholastic scenarios (OK, so maybe not that one), it’s only true to a degree. While an effective if crude means of motivation — spawning innovation and spurring laggards into action — competition has …
16 Simple Stress Hacks for VeterinariansAugust 10, 2015Originally published in the August 2015 issue of Veterinary Practice News. Loved this article? Then subscribe today! Let me begin with a disclaimer: I’m no expert on the subject of maintaining any sane sort of work-life balance. In fact, most of my attempts might read more like Grimm-style cautionary tales than models for successful veterinary living. That’s probably because, like most of you, I consider myself a semi-slave to this glorious profession. Indeed, there’s a reason why the twin maxims “living to work” and “working to live” seem synonymous to me. I like to call it “career-life dysmorphia syndrome,” a disease of the mind that centers on an inability to accurately perceive the boundary between the dual bodies that define our lives. Despite my disorder (or is it a character flaw?), I remain an indefatigable seeker of this aforementioned equilibrium. Who wouldn’t want to feel perfectly poised between a profession that provides stimulation and sustenance and a private existence that’s both meaningful and restorative? I do. Especially after the week I’ve had. Two back-to-back IMTPs, a mysterious jaw fracture (long story) and …
Do We Cater to Unconventional Clients?July 20, 2015Originally published in the July 2015 issue of Veterinary Practice News. Loved this article and want to see more like it? Then subscribe today! Last month I wrote a column for my local paper on the subject of animal hoarding. As usual, I pushed the limits of my typical reader’s comfort zone by concluding with the question, “Could you be a hoarder?” Though you might think it an excessively combative approach for a weekly ask-the-vet column, aggressively confronting mental health concerns has served me well in the past. And as it turned out, it proved fruitful here, too. The day after the column ran, one of our clients openly disclosed that the column had impressed her. “I guess I’m a hoarder,” she acknowledged to our receptionist (and to everyone else within earshot, too). Which is something the rest of us already suspected. I mean, 19 cats and 900 square feet do not add up. Nor can the single income of the average American begin to address the myriad demands a household of 20 mammals (of any denomination) makes. In case you’re wondering, our receptionist responded pretty much the same way most of …
Goldilocks and the Veterinary ProfessionJune 15, 2015Originally published in the June 2015 issue of Veterinary Practice News Do you recall “The Story of the Three Bears”? In it, Goldilocks tested the bears’ bowls of porridge; one was too hot, one too cold and one just right. This is much like the state of veterinary practice today as we debate whether we have too many, too few or just the right number of veterinarians. I facilitated a panel discussion on concerns about the future of our profession during the CVC East convention in Washington, D.C. in April. The event was supported by The VIN Foundation with the Society for Veterinary Medical Ethics (www.svme.org). Participating in the day-long program were Dr. Dennis McCurnin; Mark Cushing, J.D., of Animal Advocacy Group; Dr. Paul Pion, co-founder of Veterinary Information Network (VIN); and Dr. Tony Bartels, MBA, who with his veterinarian wife have about $450,000.00 of student debt. Dr. McCurnin began by describing how our profession crept into its situation with statistics that show veterinary medical education is in a potential bubble. He pointed out that two new veterinary schools are operational this year and two more are planned in the near future, and noted that more foreign schools are being …
