Insurance talk for every life stageNovember 15, 2023Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
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A peek behind the lab service curtainNovember 14, 2023Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
Pet owners believe in-person care is 'best,' survey showsNovember 7, 2023The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
Tips gleaned from decades of being a veterinarianNovember 7, 2023"Treat pets like its parent is right there looking over your shoulder."
Team training essential to maximizing laboratory equipment purchasesNovember 3, 2023It is good to start by identifying what areas in your practice can benefit from a new equipment. Once you have done so, there are different ways you and your staff can learn more information about it.
The future of vet med in a multicultural worldNovember 1, 2023Being a capable veterinarian is not just about having well-honed clinical skills or encyclopedic medical knowledge—it is also about effective communication with a multicultural clientele.
From vision board to visionary practiceNovember 1, 2023Mike Cao, DVM, shares how the Irvine Valley Veterinary Hospital (IVVH) remains unique in the growing arena of corporate-owned practices.
Are you still doing non-essential surgery?October 31, 2023Evidence shows declaws and other cosmetic procedures can have long-term and lifelong effects on patient well-being.
Bettering the emergency vet through disruptionOctober 31, 2023Communication increases trust and promotes satisfaction among everyone in the practice. Emergency clinics need to listen and enact changes that shift the industry for the better.
