Reduce burnout for your frontline teamJune 7, 2024Signs of burnout include decreased productivity, increased mistakes, absenteeism, and loss of interest in work. Make the work enjoyable and efficient with these job enhancements.
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8 ways to find time for staff trainingMay 6, 2024Finding time for training and learning will get your employees less stressed and more productive, and your practice growing
What vet medicine can take out of a military playbookMarch 20, 2024Over the past decade or so I've witnessed the rising popularity of a practice style I've snarkily termed "frogmarched" vet care; To force (someone) to walk forward by holding and pinning their arms from behind. In its most effective manifestation, clients are shuttled through a scripted process involving rapid-fire assessments and minimal human interaction. The goal is to increase productivity and maximize profitability by minimizing time-consuming client-staff interactions. In this way, patients are attended more quickly, and clients' wait times are curtailed. Here is how it works in emergency care settings, where it is most often employed: Upon presentation, receptionists immediately convey basic client and patient details to triage technicians, who then assess the patient, confer with the attending veterinarian, devise a plan, present it to the client (via vet or tech), and provide an estimate (via reception or tech). Reception will collect payment or ensure a quick AMA kiss-off if the client is unable or unwilling to comply with the terms proposed. This way, clients are effectively vetted for financial enthusiasm and capacity up front with minimal in-person interaction, so the clinic avoids unduly expending limited space and personnel resources on less profitable cases. When deployed to perfection, this …
Utilizing a gold standard infection control protocolMarch 16, 2024It is important to recognize the risks within your practice, have the appropriate disinfectant and PPE for the biosecurity level of the environment you are working in, and have continuous team training on infection control.
The next generation of practice ownershipMarch 15, 2024Practice ownership options vary by degree of partner involvement, risk tolerance, veterinarian income upside, work-life balance potential, capital requirement, and, ultimately, span across a unique set of potential independent ownership and partnership paths.
Practicing a spectrum of careMarch 11, 2024This approach ensures patients receive care that improves their quality of life, within the constraints of the pet family, while allowing veterinary teams to uphold their moral, ethical, ad legal obligations.
Four mistakes conference goers makeMarch 11, 2024Your investment of the registration fee, travel, meals, and time away from your practice could be costly if you make these post-conference mistakes
Shared expectations of veterinarians and owners outlined in new equine care guideMarch 8, 2024The resource follows recent American Veterinary Medical Association (AVMA) data showing nine out of 10 veterinarians faced negative or escalated client interactions in the past year
Progress in tackling mental health issues evident among veterinary teams, study showsJanuary 17, 2024Merck Animal Health’s 4th Veterinary Wellbeing Study indicates an increase in clinics supporting their team’s mental health and emotional well-being
Using a team approach to help overcome preventive care barriersJanuary 10, 2024Preventive care benefits not only the patients, but also pet owners, veterinary team members, and the practice.
