VPN Plus+ ExclusiveFireside Chats: Managing angry clientsSeptember 28, 2021Ericka Mendez, DVM, covers Jedi mind tricks to help you face an angry client. Share them with your team and together learn how to handle the dark emotions that can linger.
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VPN Plus+ ExclusiveCompassion without the fatigueSeptember 23, 2021By Patty Khuly, VMD, MBANever before, it seems, have we been forced to contend with such problematic client conduct.
VPN Plus+ ExclusiveVideo: Tips to working with clients who have mental health conditionsSeptember 15, 2021Sarah Hoggan, DVM, expands upon her previous VPN Plus+ article with a video on guidelines practitioners can use to make appointments with clients who have mental health issues more productive and compassionate for all involved.
VPN Plus+ ExclusiveWe finally learn…what's in the box!September 10, 2021VPN Plus+ caught up with Rhonda Bell to thank her for sharing the Vet Box unveiling video with her followers and get her additional thoughts.
VPN Plus+ ExclusiveA new way to go green: mentor a recent graduateSeptember 9, 2021New graduates are excited, full of energy, and really want to make a difference. When you hire them, you have the opportunity to shape their veterinary skills and teach them how to be a good doctor. Even though they will take more of your time in the beginning, they are also eager to do a good job and to prove themselves.
VPN Plus+ ExclusiveTech Talk: A look at advanced degreesSeptember 2, 2021By Ed Carlson, CVT, VTS (nutrition)I am a huge supporter of increasing credentialed veterinary technician wages, optimal utilization, credentialing requirements, title protection, and defined scope of practice in all states. However, my question is: Do all these issues need to be addressed in every state before creating a new role?
VPN Plus+ ExclusiveDeveloping a better working dogAugust 26, 2021Veterinary professionals are integral to maintaining and optimizing the health of working dogs in their care. Due to the emotional and financial investment behind every working dog, veterinary support for research into the development of successful working dogs is also key.
VPN Plus+ ExclusiveManaging pet loss grief and sadnessAugust 19, 2021There are techniques we can use within the practice to help prevent euthanasia and pet deaths from harming or causing long-term fatigue in clients and ourselves. One of those ways is by helping join pet owners in their grief without internalizing their trauma for ourselves. We need to remember we are not grieving for that pet in that moment, but instead we are empathizing with that owner’s sadness.
VPN Plus+ ExclusiveNutrition: Why treading lightly is often the best approachAugust 12, 2021By Patty Khuly, VMD, MBANutrition has evolved into the one area I’ve learned to tread lightly. It’s the third rail of all exam room topics of conversation, second only to politics and religion for the fervor it inspires — especially should you accidentally trip on a stray word in the minefield of unmentionable ingredients or excesses.
VPN Plus+ ExclusiveAre you burned out?August 5, 2021Many times, we lack the ability to set boundaries. We say yes every time we are asked to take on an additional shift, and managers answer every call or text received from the team (even when there is another manager working). We are taught working longer and harder is like a badge of honor and “martyrdom” is something to strive for. I am here to tell you it isn’t.
