#client behavior

UK veterinarians regularly threatened by clients over pet care costs

UK veterinarians regularly threatened by clients over pet care costs

October 9, 2017

A new survey from the British Veterinary Association (BVA) found that nearly 85 percent of veterinarians in the UK have experienced some form of intimidation and have felt threatened by a client’s language or behavior. The survey queried more than 1,600 members of the BVA. Clients are likely to pressure their pet’s veterinarian to waive fees and become angry and aggressive over the cost of care, according to …
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