VPN Plus+ ExclusiveBeyond De-Escalation: Connecting With CalmnessJune 16, 2022Talking with upset clients and stressed colleagues can feel like tiptoeing through a minefield. In this highly interactive session from Dr. Eran Magen, you will learn how to be more effective and more relaxed when talking with clients and colleagues who are experiencing strong emotions such as stress, frustration, anxiety, or anger.
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VPN Plus+ ExclusiveRemoving blind spots: Conflict resolution in veterinary practicesAugust 11, 2020Conflict is a natural part of the human condition and occurs in any environment where people spend an extended amount of time together. It arises as a result of unmet needs and expectations, when one person’s desires, wishes, and feelings do not match another’s.
Courageous conversations: Respond, don't reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
Why mastering soft skills equals success in the veterinary fieldAugust 14, 2018In veterinary school, students learn hard skills, the tangible, technical assets that allow us to perform our jobs. Mastery of these skills is vital, but so is developing a complementary set of skills: soft skills.
