Knowing when and how to fire clientsApril 14, 2023In fostering a safe and positive workplace, practice managers can initiate “kindness policies” in the clinic and teach their team helpful approaches to help mitigate abusive client behavior.
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When to tell a client, 'You're fired!'November 15, 2021Before saying, “you’re fired,” there are several things you must consider first. The most important being, how could this have been avoided?
