VPN Plus+ ExclusiveHow the 7-step Pathway to Accountability can transform your teamJanuary 1, 2025The Pathway to Accountability is a seven-step process designed to set your receptionist (and other team members) up for success. While not every situation requires all seven steps, you’ll find them invaluable for tackling the more challenging and complicated expectations in your practice.
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Phone frenzy? Seven ways to cut call volumeNovember 25, 2020Front-desk teams are struggling to answer the onslaught of calls to schedule the three-month backlog of checkups and elective procedures, refill medications, and curbside arrivals.