VPN Plus+ ExclusiveLaw & order: veterinarians in courtApril 29, 2021Understanding the responsibilities of being a professional veterinary witness are not limited to “telling the truth, the whole truth, and nothing but the truth.” There are rights and responsibilities of being a witness in a criminal or civil trial. These include the proper collection of evidence, placing the facts of the case in perspective, and those facts are to be supported by the current scientific documentation and most reliable technology.
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What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
Why the Bureau of Health Care Services v. Dr. Pol is so importantJanuary 12, 2018Any time you have an aggrieved owner in your practice, you face the potential for a veterinary board investigation and immediate risk to your veterinary license. Veterinary boards represent the greatest threat to your right to practice your profession, which is why it’s vitally important that you do everything in your power to ensure that your state regulator conducts its proceedings to the highest standards of justice.
