VPN Plus+ ExclusiveTech Talk: What three ECC techs in the trenches wish every GP team knewSeptember 17, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESRoesler’s favorite phone-triage question cuts through the owner’s tunnel vision: “How is the pet acting right now?” Clients often fixate on one symptom, such as vomiting, and say so without mentioning the dog is also too weak to stand. Asking about overall demeanor, not just the presenting complaint, surfaces the details that determine urgency.
Education Center - SponsoredHow artificial intelligence can enhance diagnostic confidenceby • ZoetisIn the right context, AI yields the power to enhance clinical confidence and streamline decision-making – without replacing the human touch that defines the profession.
2026 Vet Box unboxing video with NAVTA presidentSeptember 14, 2026Want to know what's in the box? Take a look inside with VPN Plus+ Tech Talk columnist and NAVTA president Jennifer Serling as she shares the contents of the 2026 Vet Box. VPN Plus+ annual subscribers received the Vet Box at the end of summer as a value-added benefit with their annual subscription.
VPN Plus+ ExclusiveTech Talk: Cracking the pharmacology codeAugust 18, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESMemorizing pharmacology names doesn’t have to mean brute-force repetition until the words blur together. Here are memory tricks that consistently help techs retain them faster and recall them more reliably under pressure.
VPN Plus+ ExclusiveTech Talk: Intimidated by the vet tech-doctor hierarchy?July 23, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESWith a few good strategies, you can speak up with confidence, advocate for your patients and your coworkers, and actually build stronger relationships with the doctors you work with without torching the bridges that keep your team functioning.
VPN Plus+ ExclusiveTech Talk: How to assess the true value of a CVTJune 11, 2026By Jennifer Serling, MVEd, BVSc, AAS, CVT, RVT, VTESA technician functioning below their training level represents lost economic opportunity. For example, if a technician allows a veterinarian to see four additional appointments daily instead of only one, the revenue difference over a year can be enormous. Poor delegation reduces ROI dramatically and may even prevent practices from meeting increasing client demand.
VPN Plus+ ExclusiveTech Talk: 90-day playbook to change your practiceOctober 23, 2025By Beckie Mossor, MPA, RVTKeep tests “small, reversible, and observable.” As teams become more flexible with change, it may be successful to run two micro-experiments to examine potential solutions. This also helps teams become critical of assessing what works as much as what does not.
2025 Vet Box unboxing video with NAVTA presidentSeptember 30, 2025What's in the box? Take a look inside with VPN Plus+ contributor and NAVTA president Beckie Mossor as she shares whthe contents of the 2025 Vet Box. VPN Plus+ annual subscribers received the Vet Box at the end of the summer as a value-add with the annual subscription.
VPN Plus+ ExclusiveTech Talk: NAVTA surveys say some things change, some stay the sameMay 22, 2025By Beckie Mossor, MPA, RVTThe National Association of Veterinary Technicians in America (NAVTA) 2024 Demographic Survey provides an opportunity to better understand the current veterinary technician landscape and a valuable opportunity to compare the profession’s evolution since the 2022 survey.
VPN Plus+ ExclusiveThe importance of One Health to the veterinary teamApril 2, 2025By Beckie Mossor, MPA, RVTNAVTA president on how vet team members contribute to One Health partnerships by developing early warning systems that help detect disease outbreaks in animals and humans, and the four ways they add to their own skillsets.
VPN Plus+ ExclusiveTech Talk: Unionization in the veterinary industryFebruary 27, 2025By Beckie Mossor, MPA, RVTUnionization in the veterinary industry is not a new concept, but it has gained increased attention in recent years. A few pioneering practices have successfully unionized, marking a shift in how the veterinary community views worker advocacy.
