Improving the veterinary experience for catsSeptember 6, 2018It's doubtful any kind of service business is capable of receiving a near-perfect satisfaction rate, including most veterinary practices—except for those that are certified as Cat Friendly Practices (CFP). In January, the American Association of Feline Practitioners (AAFP) announced the results of its 2017 Cat Friendly Practice Survey, which found a 99 percent satisfaction rate among participating veterinary clinics. The CFP program is a collaboration of feline experts who provide guidelines to ensure a more positive and less stressful veterinary experience for cats and their owners. According to Elizabeth Colleran, DVM, MS, DABVP, AAFP co-chair of CFP, it was a long time coming. "There was recognition that the experience of cats and their owners just hasn't been good enough, and there are ways we can do better," Dr. Colleran said. "Seeing more cats and providing better healthcare, and thus a better quality of life for those cats, is possible." "Using low-stress handling techniques on cats minimizes high stress in the veterinary team. It's a safer and more effective way to practice," said Jan Yaroslav, RVT, VTS (dentistry), of Mangrove Veterinary Hospital in Chico, Calif. Most importantly, when cats panic and their cortisol levels skyrocket, the quality of the exam isn't …
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