VPN Plus+ ExclusiveEmergency Training for the Non-Emergency Clinic: Interviewing Your Team to Play Their Best PartJuly 7, 2026In this session: Jill Brecklin, CVT, CVPM, provides interview questions to ask all of your team to help them learn what parts they like to play in the dance that is emergency medicine and how to work toward successful patient outcomes. Brecklin also discusses two different training styles (written and role playing) and how she has used each one to benefit and train her team. You will leave with ideas for document creation and how to plan a real-life emergency practice with your team!
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VPN Plus+ ExclusiveCommunication That Connects: Internally Aligned, Externally RespectedJune 17, 2026In this session: Ingrid Pyka, BS, DVM, CVMI, covers how to strengthen team collaboration and enhance client satisfaction through effective applied communication. Content includes communication frameworks, team meeting strategy, emotional intelligence, and client conversation models.
Shared expectations of veterinarians and owners outlined in new equine care guideMarch 8, 2024The resource follows recent American Veterinary Medical Association (AVMA) data showing nine out of 10 veterinarians faced negative or escalated client interactions in the past year
Using a team approach to help overcome preventive care barriersJanuary 10, 2024Preventive care benefits not only the patients, but also pet owners, veterinary team members, and the practice.
How to grow your own practice managerDecember 20, 2023Too often, a superstar employee is promoted to manager and has no idea where to begin. Help new team leaders and managers succeed in their new roles with these strategies.
Bettering the emergency vet through disruptionOctober 31, 2023Communication increases trust and promotes satisfaction among everyone in the practice. Emergency clinics need to listen and enact changes that shift the industry for the better.
