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How to Fire Someone Ethically and Legally

Don't waste time dealing with employees that make the work atmosphere toxic.

Make Better Vet Client Calls

Are you just a phone operator? Learn to make a better impression with callers.

Why don’t more veterinary practice owners and managers use business consultants?

Veterinary practice owners need help running their businesses, but how the veterinary consulting industry works may not work for them. Here's how to change that.

My Employee Cries Every Time I Give Her Feedback

Crying should be expected in the vet practice (it's a difficult job!). Here's how to make it more comfortable for everyone.

Are You Letting Clients Down After Their Pets Die?

Tips to provide dignified funeral services after your clients' pets pass on.

What Does Respect for Clients Look Like in the Vet Practice?

How to provide great customer service that makes your clients feel respected by your team.

What to Do When the Vet Keeps Disrupting Team Meetings

Tips for veterinary practice managers to take control of their meetings.

What to Do When Your Vet Practice is Short-Staffed

This practice is short-staffed and affecting team morale. What should they do?

What You Should Know About Emotional Support Animals

And how you can help your clients find out where they can register their pet as an emotional support animal.

Why Good Communication is Key to Good Veterinary Practice

And how it improves client compliance.

Should I Allow Cell Phones in the Vet Clinic?

Some things to consider.

6 Tips for Managing Chronic Conditions in Pets

What to say to your clients.

How to Succeed in the Vet Practice and in Life

Find out the differences between successful people and unsuccessful people from author MaryEllen Tribby.

Gotta Catch 'Em All: How Pokémon Go can Lure in New Clients

Take advantage of the various features of this smash-hit game.

How Do I Talk to the Practice Owner About Not Giving Discounts?

Talking about why discounts hurt the practice's finances may not get you very far.

Viewpoint: JAVMA Editor Disparaged COE Critics

More commentary on "An Open Letter to the Veterinary Community About COE Standards."

How Can I Keep My Star Employee Without Paying Him More?

If your finances don't allow for pay raises, find out what benefits or perks your employee might want instead.

When Veterinarians Make Mistakes

"They don’t call medicine 'a practice' for nothing."

How the 'Gig Economy' Affects the Future of Veterinary Industry

Freelancers can offer veterinary practice owners a chance to fill in the gaps of their business without the same costs.

Study: Vets Hold Key to Growing Pet Insurance

Actively promoting insurance inside the clinic would benefit pets and practices, NAPHIA says.

How is Your Veterinary Practice Business Doing?

Find out what factors you need to look into to determine your practice's success.

I’m Terrified of Conducting Job Interviews

Don't like the hiring process? Here are some interview questions and tips to help you get through it.

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