Tech disrespect and the rise of unionsDecember 26, 2023This month's column discusses the systematic ways in which our über-hierarchical profession too often relegates veterinary nurses-slash-technicians to roles several rungs below their veterinary-degreed colleagues.
SPONSORED CONTENTThe clear reco for hidden stressOur therapeutic nutrition targets underlying stress in cats with GI or urinary issues — helping provide relief to pets and their humans. + Learn More
Physiotherapy: Pain relief firstNovember 27, 2023Patient pain relief and management are critical to prepare them to reap optimal benefits from their physiotherapy.
Are you still doing non-essential surgery?October 31, 2023Evidence shows declaws and other cosmetic procedures can have long-term and lifelong effects on patient well-being.
VPN Plus+ ExclusiveEthical criteria indicating euthanasia in canine aggressionMarch 10, 2022In this webinar, Dr. Rolan Tripp discusses ethical criteria when determining euthanasia as a result of canine aggression. Whether from a client query or as a lawsuit witness, veterinarians are often called on to make a life-or-death decision after a canine has attacked and seriously injured a human.
VPN Plus+ ExclusiveLaw & order: veterinarians in courtApril 29, 2021Understanding the responsibilities of being a professional veterinary witness are not limited to “telling the truth, the whole truth, and nothing but the truth.” There are rights and responsibilities of being a witness in a criminal or civil trial. These include the proper collection of evidence, placing the facts of the case in perspective, and those facts are to be supported by the current scientific documentation and most reliable technology.
VPN Plus+ ExclusiveAbuse: What veterinarians should know, what they can doNovember 5, 2020Veterinarians are on the front lines of seeing abuse in both pets and people. What can they do? What should they do? And how has determining abuse or neglect in animals changed in a world of COVID?
Courageous conversations: Respond, don't reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
What a country song teaches us about patient/client careFebruary 12, 2020Around 1990, Marty Becker, DVM, founder of Fear Free Pets, overheard the mantra: “Let’s remember to practice today like pet owners are right there looking over our shoulders.”
What to do with a bad online reviewJanuary 3, 2020Social media is both a blessing and a curse. Promoting your practice this way can be fast, fun, and inexpensive. But social media also provides disgruntled clients with a platform to complain publicly about you, even when the merits of their complaints are specious or entirely wanting. Negative reviews can damage your reputation, your practice's good name, and the bottom line. They also can be extremely stressful. This is especially so when the review botches your medical analysis, questions your compassion, or is otherwise just plain ugly. Here are some suggestions for handling bad reviews and for trying to prevent them altogether. 1) Provide a measured response One way to vindicate yourself and your practice is to provide a measured response to each negative review. The response might be along these lines: "We are sorry to hear you were not completely satisfied with your recent visit to our practice. We strive to provide top-notch service and the best possible care for your pet. We apologize sincerelyfor any misunderstanding and invite you to contact our practice manager so we may address your concerns." The idea is to show you are the voice of reason, the adult in the room. Keep …
Dealing with disruptive clientsOctober 28, 2019Disruptive clients are not necessarily angry or unruly. Sometimes, they come in a much calmer, yet needier format.
