How independent veterinary practices are winning with clientsApril 26, 2024Often, clients turn to independent veterinary clinics for a more personalized and attentive approach to pet care, without the constraints of corporate protocols.
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Are your reminders persuasive enough?April 25, 2024Various types of appointments may require different reminder wording and different persuasion techniques. Test diverse approaches to identify what resonates best with your clientele.
OSHA compliance for beginnersApril 23, 2024By understanding the importance of identifying hazards, creating and implementing a safety plan, and training the team by putting actionable steps into motion, you can create a safer work environment and protect your facility from potential violations.
Forward booking aids in appointment availabilityApril 22, 2024If your practice is booking checkups two or more weeks out, you need to implement forward booking as a long-term solution.
Designing your surgical suiteApril 8, 2024Good surgery suite design can aid in better ergonomics for surgeons, and, in some cases, improve a provider’s stamina to an extent that it allows them to accept more appointments.
New mentorship program supports ACVIM diplomatesApril 3, 2024For six months, mentees are set to complete online learning modules focused on professional skills such as stress management, leadership, mentorship, team building, and budgeting.
Tackling veterinary school debtApril 2, 2024With the financial strains of pursuing a degree in veterinary medicine, several loan repayment plans and loan forgiveness programs can help minimize debt and even help eliminate it altogether after a term period.
$174,000 in scholarships support DEI efforts in veterinary medicineApril 2, 2024Twenty-one students enrolled in American Association of Veterinary Medical Colleges (AAVMC) membership institutions will receive one-time scholarship payments.
Pain points: Having a crucial conversation with pet ownersMarch 26, 2024The chronic pain of osteoarthritis or other diseases was simply accepted in aging pets. Now that more is known about pain pathways and management, the one sticking point can be talking to clients about it and demonstrating a pet’s slowdown is pain-related, not simply an artifact of aging for which nothing can be done.
What vet medicine can take out of a military playbookMarch 20, 2024Over the past decade or so I've witnessed the rising popularity of a practice style I've snarkily termed "frogmarched" vet care; To force (someone) to walk forward by holding and pinning their arms from behind. In its most effective manifestation, clients are shuttled through a scripted process involving rapid-fire assessments and minimal human interaction. The goal is to increase productivity and maximize profitability by minimizing time-consuming client-staff interactions. In this way, patients are attended more quickly, and clients' wait times are curtailed. Here is how it works in emergency care settings, where it is most often employed: Upon presentation, receptionists immediately convey basic client and patient details to triage technicians, who then assess the patient, confer with the attending veterinarian, devise a plan, present it to the client (via vet or tech), and provide an estimate (via reception or tech). Reception will collect payment or ensure a quick AMA kiss-off if the client is unable or unwilling to comply with the terms proposed. This way, clients are effectively vetted for financial enthusiasm and capacity up front with minimal in-person interaction, so the clinic avoids unduly expending limited space and personnel resources on less profitable cases. When deployed to perfection, this …
