What to say when clients ask for prescriptions to outside pharmaciesSeptember 11, 2025In this column, we help you create a proactive communication strategy that lets you stop the slippage of prescriptions to outside pharmacies.
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How to handle the very 'worst' days in practiceSeptember 3, 2025"If you are even in need of a helping hand and a shoulder to cry on, help is to be had. Never forgo the help of a colleague, friend, family member or professional ... Nothing is ever so bad it can’t be managed."
VPN Plus+ ExclusiveFire safety isn't optional in veterinary practiceAugust 7, 2025While Pet Fire Safety Day is July 15, and National Fire Prevention Week is October 5-11, 2025, fire prevention and preparedness in the event of a fire are crucial 365 days a year. Many people may see prevention strategies and staff training as ancillary, less important than veterinary-related education, and even boring. However, waiting until an emergency strikes to realize the need for pre-planning, staff awareness, and training is too late.
6 ways to personalize client experiencesAugust 7, 2025Discover how personalized, consistent actions from your CSRs can elevate the entire client experience.
Taking a bite out of pet obesityAugust 1, 2025Many owners struggle to recognize unhealthy weight in their pets. Fortunately, veterinarians remain the most trusted experts and information source for pet health. Discover strategies to help bridge the gap in client awareness.
Marketing 101: Do you have a strategy in place?July 30, 2025Check out these marketing strategies to start boosting traffic and creating more leads for your practice.
5 emotional triggers in the vet workplace (and how to defuse them)July 30, 2025Dr. Patty Khuly offers advice on looking at the sources of burnout, recognizing and addressing them before they impact your career, family, and well-being.
How to get clients to submit online formsJuly 25, 2025Save up to 15 minutes of history taking during appointment when you get clients to fill out forms in advance.
Do you have a killer warning shot?July 24, 2025Dr. Greg Bishop shares the secret to transforming tough client conversations into five-star moments. His advice? A simple, proactive heads-up. Learn how a thoughtful warning before delivering hard news can defuse tension, foster trust, and keep tempers from flaring in the parking lot.
Disconnected veterinary platforms: A barrier to practice efficiencyJuly 23, 2025Implementing integrated systems can be daunting for practices accustomed to legacy platforms. Discover ways to address common barriers, such as cost, staff resistance, and the complexity of data migration.
