Tough talks are integral to practice cultureMarch 7, 2022Tough conversations do not have to mean hard feelings are made. In fact, sometimes everyone feels better after talking.
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Handling late clients through new policiesMarch 7, 2022When clients are late and miss their appointment times, an option may be to have them wait for an opening or a “work-in.”
Why clinic inventory is truly a team sportFebruary 17, 2022Without the cooperation of the group, inventory can quickly get away from us.
Retention plans help keep turnover downFebruary 16, 2022Training staff, both as a group and one on one, can make a huge difference in their job satisfaction, which translates to better retention.
Front office versus back office bickering: Nobody winsFebruary 16, 2022Do you find yourself feeling like a playground monitor breaking up arguments over time on the swing set, or yelling over who gets to go first in kickball?
Why you are more than 'just' your job titleFebruary 16, 2022All jobs at a veterinary clinic are important—from the receptionist who greets clients to technicians to veterinarians.
Dental disease: We can do betterFebruary 16, 2022Dental disease is one of the most common diseases seen in your practice every single day, but it is overlooked and rarely talked about.
How to brand your practice as the experts in dentalFebruary 16, 2022Are you branding yourself as the dental expert in your community? If you are not, here is how you can get started on making your clinic the go-to year-round dental dynamo for your area.
Touch is not a want—part IIFebruary 14, 2022While we have known touch can calm an animal with fear, anxiety, and stress, it’s been a relatively short period of time since science began to examine of how touch matters at a biochemical level.
Four ways to help end the no-show crisisFebruary 8, 2022More than half of hospital managers are reporting higher no-shows, with most being new clients, according to a recent VHMA survey.
