How practice design impacts your teamJune 2, 2025Improving working conditions can involve multiple elements, including design and workflow. Check out the changes you can implement in your clinic.
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The 9 unexpected struggles of an ex-ownerMay 30, 2025Dr. Khuly shares her realizations one year into learning to be an associate veterinarian all over again.
VPN Plus+ ExclusiveTech Talk: NAVTA surveys say some things change, some stay the sameMay 22, 2025By Beckie Mossor, MPA, RVTThe National Association of Veterinary Technicians in America (NAVTA) 2024 Demographic Survey provides an opportunity to better understand the current veterinary technician landscape and a valuable opportunity to compare the profession’s evolution since the 2022 survey.
Unlocking efficiency: How to lead and empower teams to embrace new technologyMay 13, 2025Learn how you can leverage digital solutions to create a more positive environment for everyone—veterinary teams, support staff, pet parents, and, most importantly, pets.
VPN Plus+ ExclusiveFront desk fallout: why CSRs burn out fasterMay 13, 2025CSRs carry the emotional weight of client expectations and often deal with the fallout of complex or even abusive interactions. In addition to the increasing demands of digital communication—answering emails and texts, managing online reviews, and fielding social media messages—it becomes clear the role of modern the CSR is highly complex.
Building trust: The key to better veterinary careMay 12, 2025Dr. Greg Bishop explains how clear communication and emotional awareness can help establish trust and improve client compliance, patient interaction, and practice efficiency.
Empowering your front desk team with AIMay 10, 2025Discover how AI can transform front desk operations—freeing up your team to focus on client service and patient care.
How to better utilize vet techsMay 8, 2025Proper utilization of non-veterinarian team members enables better communication, trust, efficiency, and shared workloads that aid in elevating patient care in many ways.
Ditching the 'don't want list' for the 'want list'April 22, 2025Columnist, Rebecca Rose, RVT, CCC, CPEP, gives a glimpse of how veterinary professionals can shift their mindset from what they don’t want in their careers to clearly defining and pursuing what they do want.
Veterinarians as salespersons: It's retail medicine to be proud ofMarch 27, 2025In her column this month, Dr. Khuly explores the fine line between a 'hands-off' leadership and revenue-driven management in veterinary practices.
