A peek behind the lab service curtainNovember 14, 2023Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
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5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
From vision board to visionary practiceNovember 1, 2023Mike Cao, DVM, shares how the Irvine Valley Veterinary Hospital (IVVH) remains unique in the growing arena of corporate-owned practices.
Bettering the emergency vet through disruptionOctober 31, 2023Communication increases trust and promotes satisfaction among everyone in the practice. Emergency clinics need to listen and enact changes that shift the industry for the better.
5 Questions With... Rena Carlson, DVM, president of AVMAOctober 26, 2023The American Veterinary Medical Association (AVMA) president shares more about her leadership style, the changing landscape of the veterinary industry, and the association’s current key areas of focus.
6 policies for healthy client relationshipsOctober 24, 2023Policies let clients know how to interact with your team. Take helpful steps for healthy, long-term client relationships.
Enhancing practice efficiency through checklistsOctober 18, 2023Take it from the vet tech: Using checklists in day-to-day operations, training practices, and patient care can aid in the clinic's productivity and profitability
How best to survive a license complaintSeptember 22, 2023Although a license complaint from their state’s veterinary board is among the few things every veterinarian fears more than almost any other professional calamity, it is rare for veterinarians to lose licensure as a result of a complaint.
What the vet shortage teaches us about the future of pet careAugust 1, 2023One of the starkest issues facing the U.S. pet care industry today is a shortage of veterinarians and veterinary technicians. While there is certainly light at the end of the tunnel, we should first ask ourselves: How did we get here?
Making your dream vet facility a realityJuly 31, 2023Facility design: Attractive, clean, safe, and well-planned projects can lead to future growth, increased revenues, a better working environment, and most importantly, satisfied clients and pet patients.
