VPN Plus+ ExclusivePandemic technology, post-pandemicApril 12, 2023So much of what emerged during the pandemic and what is likely to stay is based in efficiency and sustainability. Most of these advancements make practices faster, leaner, more accurate, and greener. They offer incredible benefits and conveniences to the clients, the patients, the practice, the staff, and even the environment.
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VPN Plus+ ExclusiveSEO Tips for the Veterinary PracticeSeptember 30, 2022In this session: Jesse Davies will discuss the importance of the internet and using search engine optimization (SEO) to increase revenue for veterinary practices. Plus, CE credit option.
VPN Plus+ ExclusivePowerful Client Communication Through Social MediaJune 24, 2022Rhonda Bell, CVPM, CCFP, addresses how client communication is more vital than ever before but also more restricted than ever. Sharing positive news and ideas is challenging right now. Where do you begin? How do you have great communication with clients when face to face dialogue is not possible for so many? This is a great opportunity to use your practice social media platforms to communicate with clients.
VPN Plus+ ExclusiveWorkForce Crisis: Retaining StaffJune 2, 2022Leslie Boudreau, BASVT, RVTg, CVPM, PHR, PHRca, SPHR, on how the veterinary industry is facing a workforce crisis. Retaining and growing your staff has never been more important. Employees are our most valuable assets, but do they know this? With the Great Resignation upon us, now is the time to change our focus to retention and talent management. If you don’t help them grow, you will watch them go!
VPN Plus+ ExclusiveMy wildest dreams?June 2, 2022By Patty Khuly, VMD, MBAPractices like mine are easily worth 20 times their original sale price (and possibly a lot more given our profession’s feverish practice transaction climate in many suburban markets). Trouble is, I have such mixed feelings on the subject of selling that I do not even want to know my practice’s current market value. Sure, I can have a proper valuation done, but do I really want to go there?
VPN Plus+ ExclusiveJob Crafting for Veterinary TeamsMay 27, 2022This session will illustrate how job crafting, on both an individual and an organization level, can help veterinary practices to leverage the strengths of their workers, and achieve better outcomes.
VPN Plus+ ExclusiveFireside Chats: Managing angry clientsSeptember 28, 2021Ericka Mendez, DVM, covers Jedi mind tricks to help you face an angry client. Share them with your team and together learn how to handle the dark emotions that can linger.
VPN Plus+ ExclusiveVideo: Tips to working with clients who have mental health conditionsSeptember 15, 2021Sarah Hoggan, DVM, expands upon her previous VPN Plus+ article with a video on guidelines practitioners can use to make appointments with clients who have mental health issues more productive and compassionate for all involved.
VPN Plus+ ExclusiveA new way to go green: mentor a recent graduateSeptember 9, 2021New graduates are excited, full of energy, and really want to make a difference. When you hire them, you have the opportunity to shape their veterinary skills and teach them how to be a good doctor. Even though they will take more of your time in the beginning, they are also eager to do a good job and to prove themselves.
VPN Plus+ ExclusiveManaging pet loss grief and sadnessAugust 19, 2021There are techniques we can use within the practice to help prevent euthanasia and pet deaths from harming or causing long-term fatigue in clients and ourselves. One of those ways is by helping join pet owners in their grief without internalizing their trauma for ourselves. We need to remember we are not grieving for that pet in that moment, but instead we are empathizing with that owner’s sadness.
