Do you know about forward momentum?June 1, 2016Last year, I picked up on two words as I went through major transformations in life: “Forward Momentum.” Let’s talk about what led me to those words and how my dedication to this belief has benefited me personally, as well as my veterinary career.
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Vet Receptionists: Why you need to be strong for your clientsMay 31, 2016Starbucks: love ‘um or hate ‘um, just admit there are times when you WILL pay $5 for a cup of coffee. Maybe you like yours as a double shot, soy, half-decaf, with a squirt of vanilla and hold the foam.
7 ways to boost your veterinary team's moraleMay 31, 2016Many veterinary clinics sink into a rut with team members that can cause complacency, bitterness and unnecessary drama. Many teams just need a few refreshing ideas to boost their veterinary team morale. Here are some ideas to implement immediately.
Why you need to use 'I' statementsMay 24, 2016I remember, with some embarrassment, when I had an opinion that I wanted to bring forward, and I confronted a colleague very ineffectively. I was so sure that my idea was right that I told her that she “should” pay attention to my idea.
How vet school has changed over the yearsMay 9, 2016According to the philosopher Heraclitus, the only thing constant is change. Nowhere is this truer than in veterinary colleges, where yesteryear’s graduates might be surprised to find that students spend more time rehearsing for performance and less time nodding off in a lecture hall.
10 sins of veterinary professionalsMay 9, 2016Let's face it, not every veterinary professional has the same attitude towards their career or outlook on life. We can be the most hypocritical and judgmental people to our clients and family. Here are the top 10 sins of our profession.
6 Ways Veterinarians Completely Sabotage Vet TechsMay 3, 2016Reprinted with permission from Smart Flow Sheet. As a CVT, I love working with veterinarians. They are smart, compassionate and hardworking. However, there so many times that they destroy my day. Here are the tops 6 ways vets completely sabotage veterinary technicians. 1. They Leave a Ridiculous Mess Vet techs are no strangers to spending half our day cleaning up. However, nothing grinds our gears more than a mess left by our vets that looks like the aftermath of a bomb. A little help with cleanup or a little consideration would go a long way. To add to it, noticing a mess and neglecting to let us know about it can also drive us nuts. 2. Dealing with Clients Clients can be the biggest challenge we face any day of the week. The one thing that makes it worse is when a vet: Undermines our recommendation Doesn't have our back or isn't on our side Leaves us alone to deal with a tough cookie Gives them a discount after we explained the estimate and …
New Vet Keeps Going Over My Head to the Practice OwnerMay 2, 2016A veterinary practice manager writes: We have a new veterinarian who joined the team almost a month ago. As the practice manager, I am responsible for a large portion of his induction. This involves administrative things like employment documentation, training him in our PMS, employment policies, customer service procedures and standards of care. We’ve also spoken about work schedules, annual leave, standard medications we use, etc. Most of these policies are documented and all our staff follows them. He asks questions, and I always refer to the relevant policy and explain why we do things in a certain way. He has never strongly disagreed with anything or given me the impression that he won’t follow a policy. However, on numerous occasions I have discovered that he has gone to the practice owner and questioned certain policies that I had already explained to him, hoping to get a different response. How do I explain to him that, as the practice manager, this is my responsibility and these policies and procedures have come out of lengthy discussions between the practice owner, myself and other veterinarians? He is undermining my authority …
Give Thanks for Vet TechsApril 29, 2016 Have you gotten any thanks recently? Dr. Andy Roark and VetStreet.com are asking people to do so in this video, “5 Reasons You Should Thank a Vet Tech.” As they explain in their video description: “Veterinary technicians are the unsung heroes of vet medicine, and they're a huge part of the care and love that your pet receives when he or she is at the clinic.” So what are the five reasons? From 5 to 1, they are: 5) They have a dirty job. 4) They keep the veterinarians on track. 3) Their job can be dangerous. 2) They're highly skilled. 1) They love your pet when you can't be there. Each of the five reasons comes with a cute little example video, such as 5) below. Screencap/VetStreet.com And 3) too, featuring one angry cat. Screencap/VetStreet.com So have you been thanked today? Let us know in the comments.
#TheStruggleisReal: That’s Not What I Meant by “Joint”April 29, 2016A submission from our #TheStruggleisReal page. “I told an owner he should consider a joint supplement for his dog's stiff hips. He got real quiet like he didn't understand what I was saying, so I chimed in with ‘glucosamine’ and “chondroitin.’ He started to stammer and admitted to thinking I was suggesting medical marijuana. ‘Joint’ supplement. It took me about 5 minutes to get my laughter under control to explain my recommendation further!” Do you have a funny story you want to share! Submit it here! (All entries will be edited for clarity.)
