Connecting with clients as a pet parentSeptember 12, 2023Why not better your client communication by sharing personal experiences as a pet parent?
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Approaching pets with behavior issuesAugust 30, 2023Growing awareness among both veterinarians and pet owners about the importance of treating behavioral issues in pets, a better understanding of the root causes of undesirable behaviors, and a comprehensive approach to treating them are resulting in more companion animals being successfully treated.
Claw your way out of feline biasesAugust 8, 2023"When it comes right down to it, it is our job to make sure cat owners understand the basics of feline healthcare. Unfortunately, that is a platform I believe we have long since abdicated (if ever we claimed it) in our almighty hunt for the low-hanging fruit that is the dog-dedicated dollar."
Data-driven digital platform supports proactive pet careJuly 31, 2023The Pet HealthZone from Nationwide offers age- and breed-specific insights and trivia for free
Tips to help clients understand costsSeptember 21, 2022Among the more challenging aspects of being a veterinarian is balancing economics and emotion when discussing care for pets. Those who dedicate their career to caring for animals are sympathetic by nature and, thus, understand the emotions involved when speaking with clients about the health of their pets. To be successful, veterinarians need to develop long-term connections with their clients.
VPN Plus+ ExclusivePowerful Client Communication Through Social MediaJune 24, 2022Rhonda Bell, CVPM, CCFP, addresses how client communication is more vital than ever before but also more restricted than ever. Sharing positive news and ideas is challenging right now. Where do you begin? How do you have great communication with clients when face to face dialogue is not possible for so many? This is a great opportunity to use your practice social media platforms to communicate with clients.
Post-pandemic social media marketing: What do you need to know?June 15, 2020As veterinary professionals continue to adjust to the new normal brought on by the pandemic, many are left wondering how they can effectively communicate with clients through social media.
Courageous conversations: Respond, don’t reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
Avoid a meltdown when Dr. Popular isn’t availableAugust 29, 2019A longtime client calls and requests an appointment with Dr. Popular.
New training initiative to focus on better communication skillsAugust 29, 2019The American College of Veterinary Internal Medicine (ACVIM) and CareCredit are working together to help veterinarians develop advanced communication skills to improve the quality of care for pets and their families. Launching in 2020, the Advanced Clinician-Client Dynamics training initiative comprises workshops and courses to help veterinarians identify and address medical topics and concerns between clinicians, other veterinary team members, and clients early by recognizing pet owners’ perspectives and goals. The goal of the three-year …
