The power of emotional intelligenceJanuary 8, 2024Every veterinary team member is a brand in and among themselves, interacting with clients and colleagues in person and digitally. In that context, possessing some measure of emotional intelligence holds remarkable significance.
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How referrals impact client perceptionsJanuary 2, 2024Collaborative care in veterinary medicine involves multiple teams working together to provide the highest quality, most expedient and compassionate care for pets facing more complex diseases.
Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
Handling 'snowflake' clients (not a 'how to' guide)November 27, 2023The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others..."
Insurance talk for every life stageNovember 15, 2023Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
5 steps to shorter, effective scheduling callsNovember 8, 2023Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
The future of vet med in a multicultural worldNovember 1, 2023Being a capable veterinarian is not just about having well-honed clinical skills or encyclopedic medical knowledge—it is also about effective communication with a multicultural clientele.
Bettering the emergency vet through disruptionOctober 31, 2023Communication increases trust and promotes satisfaction among everyone in the practice. Emergency clinics need to listen and enact changes that shift the industry for the better.
6 policies for healthy client relationshipsOctober 24, 2023Policies let clients know how to interact with your team. Take helpful steps for healthy, long-term client relationships.
Connecting with clients as a pet parentSeptember 12, 2023Why not better your client communication by sharing personal experiences as a pet parent?
