Are your reminders persuasive enough?April 25, 2024Various types of appointments may require different reminder wording and different persuasion techniques. Test diverse approaches to identify what resonates best with your clientele.
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The personal touch: How digital communications can help boost client loyaltyNovember 25, 2020While vague customization has its benefits, clients are looking for a genuine and meaningful connection with their pet health-care provider.
Four steps to improved veterinary client complianceJuly 6, 2018Approaching veterinary client compliance is a multipronged process that includes determining who your client is, assessing your team, assessing the practice, and more. As a veterinary practice management consultant, I regularly meet veterinary professionals who struggle with client compliance. Why won't they accept our recommendations? Why don't they get it? How can I make them understand? They just don't want to pay. These are all common problems I am asked to help solve. Determine who your client is Before you attempt to increase client compliance, you have to figure out who your clients are. What does your target audience look like? What demographic are you serving? How does that compare to the mission and goal of the practice? If there is a disconnect between the type of pet owner coming in to your practice and what your practice is trying to deliver, success is going to be harder to achieve. Assess your team The second part of increasing client compliance is having a team that is well trained in interpersonal skills, communication styles, and fostering relationships with clients, pets, and each other. Creating a supportive culture and fostering comradery are the first two steps to having team members who …
Why good communication is key to good veterinary practiceSeptember 27, 2016Good communication underpins every aspect of good veterinary practice. It can increase after-care compliance, enhance pet owner satisfaction and most importantly better pet health outcomes. Yet investigations into unprofessional conduct in the veterinary profession are often the result of communication breakdown.
