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Four steps to improved veterinary client compliance
July 6, 2018Approaching veterinary client compliance is a multipronged process that includes determining who your client is, assessing your team, assessing the practice, and more. As a veterinary practice management consultant, I regularly meet veterinary professionals who struggle with client compliance. Why won’t they accept our recommendations? Why don’t they get it? How can I make them understand? They just don’t want to pay. These are all common problems I am asked to help solve. Determine …
Why good communication is key to good veterinary practice
September 27, 2016Good communication underpins every aspect of good veterinary practice. It can increase after-care compliance, enhance pet owner satisfaction and most importantly better pet health outcomes. Yet investigations into unprofessional conduct in the veterinary profession are often the result of communication breakdown.