Re-earning client trust by leading down the chain of commandMarch 28, 2022Nothing builds or destroys a client’s trust like a veterinary team available (or not available) when a pet is in crisis.
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Four lessons from human dentistsJune 20, 2018Did you know only 38 percent of clients accept dental treatments for their pets? Poor case presentation skills may result in poor acceptance. Because dental and veterinary professions often mirror each other, I watch trends in dental practices and then adapt them for veterinary teams.
