#customer service

5 reasons why you should think like your vet clients

March 21, 2017

They say it’s true for all doctors. After we start practicing medicine, we lose sight of the view from the other side of the exam room table. Whether we’ve been practicing 20 years or two weeks, docs have a way of forgetting what it feels like to need the help of a medical professional. This, too often, lays the groundwork for us-and-them-style thinking.

Education Center - Sponsored

Tips to Facilitate Effective Weight-Loss Conversations

by • Nestlé Purina

Weight-loss programs that focus on traditional caloric restriction and physical activity may not be appropriate or successful for all families. Incorporating strategies that enhance and support the family-pet relationship can help you create a customized—and successful—plan.

The no. 1 way to lose clients? Disrespect

November 1, 2016

Veterinary practices strive to stay busy. We’re driven by the need to help more patients. In order to keep on seeing more patients, we have to pay overhead costs, provide attractive staff salaries and earn a profit.

5 ways to win over your veterinary clients

May 16, 2016

It's not surprising that many veterinary professionals feel more comfortable around pets than people. However, let's face it: We are in a customer service field and we need to take care of the human counterpart of the equation just as much as the animal part.

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