Front office versus back office bickering: Nobody winsFebruary 16, 2022Do you find yourself feeling like a playground monitor breaking up arguments over time on the swing set, or yelling over who gets to go first in kickball?
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Front-office hacks that make work easierMay 2, 2019Your client-care team members should be masters of multitasking and problem solvers. During my 22 years of coaching receptionists, I've discovered helpful tips and tricks that make running the front desk easier. You're going to want to get started now: 1) Get wireless headsets Because receptionists answer hundreds of calls daily, headsets will reduce back and neck pain caused from cradling phones on shoulders. The American Physical Therapy Association (APTA), doctors, chiropractors, and physiotherapists all advise using headsets. Studies show wearing a headset instead of holding the phone can improve productivity up to 43 percent.1 Headsets let receptionists talk and type, speeding up the time it takes to book appointments and process prescription refill requests. Headsets also can eliminate hold time. While wearing a wireless headset and talking with a client, the receptionist could walk to the pharmacy to confirm the pet owner's prescription refill is ready. A headset also keeps the microphone in the same position as receptionists move their heads and speak, so voices sound consistent to callers. Noise-canceling microphones can remove up to 75 percent of background noise, filtering out sounds of barking dogs and other ringing phones.1 Ask your phone equipment vendor which headsets are …
