Policies that make clients mad
May 23, 2019Frustrated with clients who wait until the last pill is gone before requesting refills, a hospital manager implemented a $15 expedited refill charge. Some pet owners complained they couldn’t afford the convenience fee on top of the cost of medications. Patients on drugs such as insulin and phenobarbital couldn’t wait the 48 hours the practice required for refills. After another practice experienced several surgical cancellations, employees began charging a $50 no-show fee when the …
AVMA delegates adopt amended telemedicine policy
October 20, 2017“Unanimous” with 140 “yea” votes is how Lori Teller, DVM, DABVP, American Veterinary Medical Association (AVMA) board member, described the vote by members of the house of delegates (HOD) as they adopted a new telemedicine policy at the 2017 Convention in Indianapolis.