6 scheduling secrets for veterinary receptionistsJuly 12, 2016A frustrated veterinary receptionist emailed me looking for solutions to her clinic’s scheduling nightmares. The three-doctor practice double-books veterinarians most days, must sometimes turn away sick patients and has exhausted employees.
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Are your receptionists welcoming or turning away new vet clients?June 8, 2016The marketing dollars that your clinic invests in its website, Facebook page and ads, community events, e-newsletters, road signs and more could be wasted without the reception team’s ability to close the sale and win over new clients.
What to do if your vet receptionist talks too muchMay 31, 2016I have a veterinary receptionist who is constantly talking! Her bubbly personality and friendly demeanor are the reasons I hired her in the first place, but I don’t think she can make the distinction between building rapport with clients and unprofessional chitchat.
Vet Receptionists: Why you need to be strong for your clientsMay 31, 2016Starbucks: love ‘um or hate ‘um, just admit there are times when you WILL pay $5 for a cup of coffee. Maybe you like yours as a double shot, soy, half-decaf, with a squirt of vanilla and hold the foam.
