VPN Plus+ ExclusiveFront desk fallout: why CSRs burn out fasterMay 13, 2025CSRs carry the emotional weight of client expectations and often deal with the fallout of complex or even abusive interactions. In addition to the increasing demands of digital communication—answering emails and texts, managing online reviews, and fielding social media messages—it becomes clear the role of modern the CSR is highly complex.
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VPN Plus+ ExclusiveInclusive Leadership: Integrating Chronically Ill and Handicapped Professionals in Veterinary PracticesDecember 27, 2024In this session: Rhonda Bell, CVPM PCM, CDMP, educates veterinary professionals on the importance of creating a supportive and inclusive environment for chronically ill and handicapped team members.
No trick -- we love to treat our members!October 26, 2023VPN Plus+ member and contributor Rhonda Bell shared what she received in the 2023 Vet Box, which VPN Plus+ annual subscribers received at the end of the summer. Take a look inside at the box of treats -- no costume required!
Humanizing your practice digitallySeptember 13, 2023As more pet owners turn to the internet to find and research veterinary clinics, your practice's online presence is crucial in creating a positive and lasting impression.
VPN Plus+ ExclusiveChatGPT's role in veterinary practiceSeptember 7, 2023As you become more adept at leveraging ChatGPT for content creation, the opportunity arises to train it to comprehend your specific objectives. Incorporating ChatGPT into your veterinary practice’s toolkit can revolutionize how you engage with clients, streamline operations, and establish your practice as a hub of expertise. While ChatGPT is a potent ally, exercising vigilance and creativity will empower you to harness its full potential.
VPN Plus+ ExclusiveEnd of Life e-book -- VPN Plus+ exclusiveJuly 27, 2023VPN Plus+ is pleased to present our members with the following complimentary End of Life e-book dedicated to offering a focused look at this very challenging time for both staff and clients. It also includes a webinar broadcast and an infographic for clients.
VPN Plus+ ExclusiveCreative ways to schedule your teamsJuly 14, 2023One more consideration could be a game changer when looking at the team, efficiencies, and effectiveness when it comes to staffing: creative scheduling. Effective scheduling and staffing don’t have to be rigid. Rigidity in staffing is a cultural norm within veterinary medicine that we have all come to adopt as gospel. As managers and owners, we can step “outside of the box” we have built for ourselves and approach hiring, job descriptions, and scheduling creatively to meet the needs of both the practice and team members. Â
The 'write' stuff for your clinic blogJune 13, 2023Blogging can be a powerful tool for veterinary practices to connect with clients, share their expertise, and establish their online presence. However, starting a blog from scratch can be daunting for newbies. There are many things to consider, from choosing a platform to creating engaging content, and promoting the blog to your target audience.
Lessons in forging a new path in vetmedJanuary 3, 2023Another year has wound down, and in the veterinary world, that means things are about to amp up. The holiday season went by fast, and most likely has increased the tension from people around us. The past year has been tough for most of us in the veterinary space.
Launching an online presence to help revamp your brandDecember 12, 2022Whether you have been in business for years or are planning on launching your new brand in 2023, there are steps you can take to prepare your practice’s brand for its online launch. Increasing awareness, reaching existing or new clients, and aligning with your business’s key performance indicators (KPIs) are all incentives for launching or relaunching your brand’s online presence.
