Giving the gift of team feedbackJune 14, 2018For veterinary team members, giving and receiving feedback can be a tough row to hoe. I recently asked a room full of veterinarians, managers, as well as technicians, “By a show of hands, who is good at giving and receiving feedback?” One hand went up right away and one other hand lifted, slowly and reluctantly.
SPONSORED CONTENTYour Parasite Protection Recommendation, SimplifiedManaging parasite prevention doesn’t have to be complicated. Discover a single solution that protects against multiple threats. + Learn More
How to operate a first-class veterinary practiceFebruary 1, 2017Listening to the on-hold phone messages, you would think that every practice offers the best patient care and state-of-the-art equipment. Yet we all know that reality is slightly different.
How do I make sure the work I delegate gets done?October 29, 2016I’ve been a practice manager for a couple of years, and during that time my areas of responsibility have progressively increased. That’s not really a problem because I enjoy learning new things and being challenged.
Why don't more veterinary practice owners and managers use business consultants?October 18, 2016Earlier this year, I hypothesized that the business model employed by the vast majority of veterinary business consultants is no longer working for practice owners.
My employee cries every time I give her feedbackOctober 13, 2016One of the vet techs in my practice, let’s call her “Jessica,” is in her early 20s. Every time I give her negative feedback, she starts crying. In fact, as soon as I ask to speak to her, she looks absolutely terrified and by the time we reach the office, her face has turned bright red and her chin is quivering. A few minutes into the conversation, tears are streaming down her face.
