Veterinary Practice News • Veterinary Practice News Canada • VetMedTeam • VetCE • Veterinary Professionals' NextGen

#Telephone tactics

How telephone tactics can capture new vet clients

June 8, 2016

On a busy Saturday morning, a price shopper calls your veterinary clinic and asks, “How much are shots for a new puppy?” With three callers already holding, the frazzled receptionist pleads, “We’re really busy right now. Can I call you back in 10 minutes?”

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