10 ways you can boost compliance benchmarksDecember 12, 2024The reality for most practices is majority of clients leave the clinic without preventatives. Columnist, Wendy Myers, shares tips on how you can increase compliance amongst pet parents.
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How to handle late and no-show clientsAugust 8, 2024Tired of empty exam rooms from inconsiderate clients? The right confirmations sent at the right times help reduce no-shows and late arrivals.
Tips on how to get your schedule backDecember 29, 2023Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
Is remote work the secret to keeping staff?August 30, 2023Remote work is a dominant trend in 2023, with 13 percent of full-time employees working from home and 28 percent blending a hybrid model of home and in-office work.
Are you asking the right interview questions?July 25, 2023When it comes to interview questions, getting prospects to describe their strengths and knowledge to have a better idea how they can be an asset to your practice.
How to charge for technician appointmentsMay 29, 2023Struggling with doctor shortages? Using technicians as physician assistants is a solution—your practice can shift up to 20 percent of appointments from doctors.
Five ways to improve email remindersMay 19, 2023Your hospital relies on email reminders as a highly effective and inexpensive tool to reach thousands of clients. Without a marketing strategy, your emails may be underperforming.
Knowing when and how to fire clientsApril 14, 2023In fostering a safe and positive workplace, practice managers can initiate “kindness policies” in the clinic and teach their team helpful approaches to help mitigate abusive client behavior.
Has the time come for dental month to die?February 7, 2023Could 2023 be the year dental discounts die? When National Pet Dental Health Month began in February two decades ago, its goal was to educate pet owners and fill seasonal downturns for practices. Deliberate discounts have mutated into marketing monsters for hospitals. Many practices have jampacked dental schedules from January to March to accommodate the demand.
Five need-to-know timesavers to help speed up surgical check-insJanuary 9, 2023Talk with your team about ways to streamline surgical admissions and set clear expectations for clients. You and your clients deserve smooth, efficient check-ins and procedures.
