Do your vaccine conversations need a makeover?March 6, 2020Clients want specific advice on which vaccines their pets need to stay protected. Too often, your team may use wiggle words that could put pets at risk.
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Inventory manager: The secret employee you didn't know you couldn't live withoutMarch 5, 2020The worst part of any day in a veterinary hospital is needing something and not having it. It’s the kind of thing that makes you want to scream, “Heads are gonna roll!”
Talking to pet owners about preventive care: A primerFebruary 25, 2020When veterinarians talk about preventive care, we typically take it to mean a host of recommendations aimed at health and longevity. Our broad range of suggestions might include dental care, exercise goals, and routine wellness visits that comprise screening tests, among other activities. However, the truth of the matter is we aren’t equally comfortable with each of these preventive care-related conversations.
Employee assistance programs: The basicsFebruary 14, 2020Employers are realizing that when a staff member’s personal problems are left unchecked, they can fester, bubble over, and impact every aspect of their life, including job performance.
Pet insurance: Learning from the U.K.February 13, 2020In 2018, the North American Pet Health Insurance Association (NAPHIA) reported an estimated 2.4 million insured dogs and cats, representing just two percent of the total pet population.
Getting out from under debtFebruary 13, 2020These days, it’s difficult to find a colleague who does not have debt. Sure there is “good debt” and “bad debt,” but how do you get it all paid off?
Why your clients are declining dentistryFebruary 13, 2020While eight out of 10 patients you examine will need dental treatments, fewer than four clients will accept professional care for their pets.
Courageous conversations: Respond, don't reactFebruary 12, 2020Rather than reacting when a conflict occurs, learn productive ways to respond to sensitive conversations with coworkers, management, and/or clients.
What a country song teaches us about patient/client careFebruary 12, 2020Around 1990, Marty Becker, DVM, founder of Fear Free Pets, overheard the mantra: “Let’s remember to practice today like pet owners are right there looking over our shoulders.”
Emerging ethical discussions in veterinary connected careJanuary 28, 2020As we look at adopting connected care in veterinary medicine, many ethical issues emerge that, when ignored, cause inertia, but when thoroughly reviewed and discussed, may allow us to participate in good conscience in the new data- and technology-driven economy.
