What to do if your vet receptionist talks too muchMay 31, 2016I have a veterinary receptionist who is constantly talking! Her bubbly personality and friendly demeanor are the reasons I hired her in the first place, but I don’t think she can make the distinction between building rapport with clients and unprofessional chitchat.
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How will you protect animals under your care during a natural disaster?May 24, 2016How likely would it be for pets in your hospital and kennel to survive a natural disaster like a flash flood, tornado, or earthquake?
Remember these 5 things about veterinary clientsMay 23, 2016Even after being in the field for one short year, it can be difficult to remember what it is like to be a veterinary client.
How do I tell an employee she has bad body odor?May 23, 2016How do I tell an employee she has bad body odor? I have a direct report who is absolutely awesome at her job, is professional and has a lovely personality, but unfortunately for the rest of us, she has really poor personal hygiene and bad body odor.
I terminated an employee, now my team hates meMay 19, 2016When I started working at the practice about 6 months ago, I came into a really negative team culture. The new owner hired me and the team was scared of change, so they blamed everything on me.
Are you paying attention to online reviews?May 18, 2016I used to have this incorrigible habit of completely ignoring my bank account’s precarious balance. The more I spent, the less I checked in on it.
7 phrases that can kill dental complianceMay 17, 2016After diagnosing a dog’s Grade 3 dental disease, the veterinarian told the pet owner, “The receptionist will give you an estimate for the procedure when you check out.”
5 ways to win over your veterinary clientsMay 16, 2016It's not surprising that many veterinary professionals feel more comfortable around pets than people. However, let's face it: We are in a customer service field and we need to take care of the human counterpart of the equation just as much as the animal part.
Veterinary receptionist isn't bringing her 'A' gameMay 16, 2016"I own a small clinic with a relatively low turnover of staff. I purchased the practice 8 years ago, and inherited a (mostly) great team who have been with me since. "
How to avoid these 10 common management pitfallsMay 10, 2016Are you a victim of the “all or nothing” mentality? Besides a few exceptions—being pregnant or not—few things in life are an all-or-nothing proposition. Let’s go over a few veterinary examples.
