VPN Plus+ ExclusiveTech Talk: NAVTA surveys say some things change, some stay the sameMay 22, 2025By Beckie Mossor, MPA, RVTThe National Association of Veterinary Technicians in America (NAVTA) 2024 Demographic Survey provides an opportunity to better understand the current veterinary technician landscape and a valuable opportunity to compare the profession’s evolution since the 2022 survey.
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Alcoholism and addiction in vet med: 6 myths on substance abuse in veterinariansMay 21, 2025Dr. Patty Khuly offers some helpful info on the 'pervasive' problem of alcoholism and addiction in the industry, including a brief list of myths regarding the average drug- and alcohol-addicted veterinarian.
A tribute to a veterinary dentistry pioneerMay 19, 2025In his latest column, Dr. John R. Lewis celebrates the career of a retiring colleague and recognizes the invaluable work vet techs and nurses do on the frontlines.
Unlocking efficiency: How to lead and empower teams to embrace new technologyMay 13, 2025Learn how you can leverage digital solutions to create a more positive environment for everyone—veterinary teams, support staff, pet parents, and, most importantly, pets.
VPN Plus+ ExclusiveFront desk fallout: why CSRs burn out fasterMay 13, 2025CSRs carry the emotional weight of client expectations and often deal with the fallout of complex or even abusive interactions. In addition to the increasing demands of digital communication—answering emails and texts, managing online reviews, and fielding social media messages—it becomes clear the role of modern the CSR is highly complex.
Building trust: The key to better veterinary careMay 12, 2025Dr. Greg Bishop explains how clear communication and emotional awareness can help establish trust and improve client compliance, patient interaction, and practice efficiency.
Empowering your front desk team with AIMay 10, 2025Discover how AI can transform front desk operations—freeing up your team to focus on client service and patient care.
How to better utilize vet techsMay 8, 2025Proper utilization of non-veterinarian team members enables better communication, trust, efficiency, and shared workloads that aid in elevating patient care in many ways.
Get lapsed patients backMay 6, 2025In her column this month, Wendy S. Myers shares tips on how to re-engage your clients to improve patient and practice health.
VPN Plus+ ExclusiveBig vet energy, fading fastApril 24, 2025By Patty Khuly, VMD, MBAThe only photo I have on my desk at work is one a classmate snapped during my field service rotation 30 years ago last month. Dinosaur that I am, it was one of those pictures you print at the drugstore photo lab in doubles to give away to your new colleagues at graduation. In it, I'm cradling a Pygmy goat kid…and I'm beaming. It exudes "big vet energy" in the best way possible. Everyone has a picture like that—one that captures their veterinary essence in peak bloom. It represents the moment you first recognized yourself as a real veterinarian. It says, "This is what I am. This is what I do. I was made for this." If your version of this picture isn't already on your desk, it probably should be. It will keep you grounded and inspired, humbled yet exultant. When things go wrong, it'll soothe you to recall why you made the choices you did. When everything's just as you think it should be, it will boost your mood all the more. Ironically, though, it is this photo that made me realize I was ready to end my career as I knew it. Sitting at my desk, crunching …
